GUARANTEE

I guarantee all of my jewelry when used with care in the way intended.  Please see this link on how to care for your jewelry. 

In the rare instance that something unfortunate happens to your jewelry (a clasp breaks, a charm falls off, there is discoloration, etc.), I want to hear about it.  In most cases I will either repair or replace your piece free of charge.  Please get in touch with me via the contact link. 

Include photos of the broken or damaged piece.  If a repair is possible, returned items will be exchanged or repaired, depending on the nature of the piece and issue experienced.  

EXCHANGES

If for some reason the item(s) you purchased don’t work out, I accept exchanges within 7 days of receipt.  

Exchanged items must be in pristine, unworn condition, and include all original packaging and tags. Please contact me for the return mailing address.

Items may be exchanged for store credit.  Refunds are not offered.

Buyer is responsible for all shipping fees on exchanged orders, including the shipping on the newly exchanged item(s).

It is recommended that the item be sent back in a trackable manner (Priority Mail or the like). If the item is mailed in a non-trackable manner, Buyer assumes the responsibility for any lost or damaged items.

On custom orders, please be very sure of any sizes you provide me. If I create a custom piece for you and the size you provided does not work out, there will be additional costs (shipping, etc.) to re-alter it for you. 

There are no exchanges on custom orders.